These Terms and Conditions (“Terms”) set out the rules for using ThinkEase.com (“Site”) and for buying ThinkEase® products (“Products”) sold on this Site. The Site is owned and operated by Faction Ltd, 20-22 Wenlock Road, London, N1 7GU, United Kingdom (“we”, “us”, “our”). By visiting or purchasing from the Site you accept these Terms in full. If you do not agree, please do not use the Site.
1. Eligibility
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You must be 18 years or older to buy Products.
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By using the Site you confirm you meet this age requirement.
2. Changes to These Terms
We may update these Terms at any time. Revised Terms apply from the date they are posted. Continued use of the Site means you accept the new Terms.
3. Website Content and Intellectual Property
All content on the Site, including text, graphics, logos, audio and video, is our property or that of our licensors. You may view, download for caching, and print pages for personal use only. Any other reproduction or distribution needs our prior written consent.
4. Information, Not Medical Advice
Content on the Site is provided for general education. It is not medical advice and does not replace consultation with a qualified healthcare professional. Always speak with your doctor before using any nutritional supplement, including ThinkEase. If you have a medical emergency, call the emergency services immediately.
5. Your Use of the Site
You use any information or materials on the Site at your own risk. It is your responsibility to ensure that Products, services or information meet your specific needs.
6. Orders and Payments
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You agree to supply accurate billing, shipping and payment details.
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By placing an order you authorize us to charge your chosen payment method for the Product price, shipping and applicable taxes or duties.
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We reserve the right to refuse or cancel any order and will issue a full refund if we do so.
7. Shipping, Delivery Issues and Returns
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Estimated delivery times are shown at checkout. They may vary due to factors beyond our control.
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Delivery issues must be reported within 60 days of ordering so we can investigate with the courier.
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You may return unopened Products within 60 days of receipt. Contact our support team before returning. Refunds cover Product cost only; original and return shipping fees are non-refundable unless we made an error.
8. International Orders and Customs
If you order from outside the United States, or the United Kingdom, you are the Importer of Record. You are responsible for knowing and obeying the import laws of your country, and for all duties, taxes and customs fees.
9. Resale Prohibited
Products purchased on this Site are for personal use only. You may not resell them, directly or indirectly, without our written permission.
10. Cookies and Privacy
We use cookies to improve Site performance and your experience. Our Privacy Policy explains how we handle personal data and cookies. By using the Site you agree to that policy.
11. Social Media and User Content
When posting to our social media channels you agree not to violate any law, post offensive content, or upload unauthorized advertising. We may remove any content at our sole discretion.
12. Links to Third-Party Sites
External links are provided for convenience. We do not endorse and are not responsible for the content of third-party sites.
13. Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any direct, indirect, incidental or consequential loss arising from:
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use of or inability to use the Site;
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reliance on information on the Site;
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purchase or use of Products.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
14. Indemnity
You agree to indemnify and hold harmless Faction Ltd, its directors, employees and agents from any claims, damages, costs and expenses arising from your breach of these Terms or your misuse of the Site or Products.
15. Termination
We may suspend or terminate your access to the Site at any time and without notice if you breach these Terms. Clauses that by nature survive termination (for example, intellectual property, limitation of liability and indemnity) shall remain in force.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute will be resolved exclusively in the courts of England and Wales. You waive any right to a jury trial.
17. Contact Us
Email: support@thinkease.com
Post: Faction Ltd, 20-22 Wenlock Road, London, N1 7GU, UK
By continuing to browse and use ThinkEase.com you confirm that you have read, understood and agree to these Terms and Conditions.